180-day return period
The current Balance Protocol offer is structured around a 180-day contractual return period, beginning with the first payment, provided the Digistore24 product settings are configured to the same 180-day period.
Digistore24 Inc. currently supports 60-, 90-, or 180-day return periods for DS.us products. This offer is designed around the 180-day option, and the product setting must match the wording shown throughout the funnel.
How to request a return or refund
The fastest route is normally the buyer-support/order link included in the Digistore24 order-confirmation email or the Digistore24 customer portal.
Locate your Digistore24 order confirmation and order ID.
Open the buyer-support/customer-portal link associated with the order.
Select the available return/refund option for the order.
If needed, contact Digistore24 support and provide the order ID and checkout email.
Refund processing
Requests received within the configured return period are handled according to the applicable Digistore24 return policy and buyer terms. Digistore24 may process the refund directly as contractual reseller/payment partner.
Do not send payment-card details by email.
Statutory withdrawal rights
Where statutory withdrawal rights apply, those rights are separate from the longer contractual return period. Digistore24 provides the legally required withdrawal information during checkout and in the order confirmation where applicable.